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Coweta-Fayette EMC Natural Gas FAQ Page
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| Q - What is natural gas deregulation? | |
| A- In 1997, the Georgia General Assembly passed the Natural Gas Competition and Deregulation Act, which allowed increased competition in the natural gas industry. Atlanta Gas Light Company's role in the marketplace shifted from distributing and selling natural gas to just distributing. Natural gas marketers assumed the role of selling and billing residential, commercial and industrial customers for natural gas service. | |
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Q - I don't live near Coweta-Fayette EMC, can you still be my gas marketer? A - Yes. Coweta-Fayette EMC Natural Gas can provide gas where ever Atlanta Gas Light Company's distribution lines run. Click on the map to view our service areas. |
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| Q - How do I switch to a new gas marketer? | |
| A - Contact one of our customer service representatives or visit our web-site to apply.
In order to help us process your request you will need the following information: • Social Security Number or Federal Tax ID |
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| Q - Why do I give my social security number? | |
| A - In order to process your application we will need your social security number. In cases where credit history must be reviewed for defining deposit levels we must obtain a consumer credit report. Additionally, for security purposes we need to check that we are actually speaking with the person who is authorized to change the service. | |
| Q - Do I have to notify my current marketer when I sign up with Coweta-Fayette EMC Natural Gas? | |
| A - No, we will notify your current marketer and Atlanta Gas Light. When a switch transaction is sent to AGLC and AGLC approves the request a notice is sent by AGLC to the old marketer. | |
| Q - Once I contact Coweta-Fayette when will my switch become effective? | |
| A - If you elect to switch by the 19th day of the month, your switch should be effective by the first day of the following month. | |
| Q - Do I have to sign a contract for gas service? | |
| A - We do not require a contract for market rate plans. However, by accepting gas service from Coweta-Fayette EMC Natural Gas you agree to our Terms and Conditions. Terms and conditions will be mailed to you. A contract will be required for fixed rate pricing plans. | |
| Q - Is there a cost to switch from my old marketer to Coweta-Fayette EMC Natural Gas? | |
| A - One switch each year is allowed at no cost, if you change more often, there will be a $7.50 charge per switch. | |
| Q - Once my service is with Coweta-Fayette EMC Natural Gas and I elect to move to another marketer will there be a cancellation fee? | |
| A - For most customers there will be no cancellation fee. However, customers on a fixed or special rate plan may be charged an exit fee for switching natural gas provider before the contract has expired. Please reference your contract for full details. | |
| Q - I live in an apartment/multi-family development; do I still need to elect a gas marketer? | |
| A - That will depend upon the terms of your lease and the contractual arrangements between you and your landlord. If the lease provides for an individual service account, you may have a choice in your provider. If there is a master meter that includes all households in the building, the management of your complex will choose a marketer for the entire building. So please check with the management of your complex to be sure. | |
| Q - How is my deposit level determined? | |
| A - Your credit standing or previous history determines your deposit level with another marketer. For a new account the deposit may be waived by providing a letter of credit form your current marketer stating that your account has been in good standing for a period of twelve months or by authorizing Coweta-Fayette EMC Natural Gas to conduct a credit report and obtaining a credit score. If the credit score meets our standard the deposit may be waived | |
| Q - Will my bill ever reflect "0" therms of gas consumed? | |
| A - If your gas usage on a bill is zero, it means we did not receive a meter reading from Atlanta Gas Light Company (AGLC), or that you did not use any gas during the billing period. | |
| Q – Are there special discounts for seniors? | |
| A – Yes, A program under the Georgia Public Service Commission provides eligible low-income seniors a monthly credit of toward the base rate charges of their gas bill. To qualify for the discount, applicants must be at least 65 years of age and have a total annual combined household income not exceeding $14,355. If you are currently receiving a senior citizen discount, Coweta Fayette EMC Natural Gas will pass this discount on to your bill. If you turn 65 and are eligible for the discount you must come into our office and complete the Atlanta Gas Light Senior Citizen Application for Discount form. | |
| Q - What is my Designated Design Day Capacity (DDDC)? | |
| A - Your Designated Design Day Capacity (DDDC) is set by Atlanta Gas Light (AGLC) and is based on your consumption over the past year. The DDDC is a measure of the pipeline capacity for gas needed to serve your home or business on peak demand days, typically the coldest days of the year. The DDDC is adjusted annually by AGL. | |
| Q - I recently enrolled received my first bill for seven days of service, with a full Base Charge. On my next bill, it appears that I’m being billed again for a Base Charge. Was I billed a Base Charge twice for the same month of service? | |
| A - No, the first Base Charge was for the previous month of service and the second Base Charge is for the current month. You are only billed for 12 Base Charges per year. | |
| Q- Who is the Regulated Provider in Georgia? | |
| A - Natural gas marketer SCANA Energy Regulated provides natural gas service to low-income households and consumers whose credit histories prevent them from obtaining natural gas service from another natural gas marketer. Under the program, low-income consumers can purchase natural gas at a special low rate regulated by the Georgia Public Service Commission. This special rate is made possible by subsidies provided through the Universal Service Fund. To learn more about this service, call the SCANA Energy Regulated Division toll-free at 1-866-245-7742, or visit the SCANA Regulated web site. | |
| Billing Questions | |
| Q - How often will I receive a bill? | |
| A - Your account will be billed monthly. | |
| Q - What charges will appear on my bill? | |
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A - The following charges will appear on your bill: Regardless of your selected pricing plan, your bill will contain the following components: • AGL Base Charge - Regulated charges from the utility (Atlanta Gas Light Company). | |
| Q - If I have questions concerning my bill whom do I call? | |
| A - If there is a problem with your bill, call 770-502-0226 or 877-RING-EMC and speak to one of our customer service representatives, or go to our web site and submit questions on-line. | |
| Q - Is there a late payment fee? | |
| A - Each bill will contain a due date. Payments received after the due date are subject to a late payment fee. The late payment fee is $10.00 or 1.5% of the balance due which ever is greater. | |
| Q - Who will read my gas meter? | |
| A – Coweta Fayette EMC Natural Gas will use Atlanta Gas Light to read your meter. | |
| Q - If I miss my payment how long will I have before service is disconnected for non-payment? | |
| A - Unless payment arrangements are made any account past due more than 45 days from the date of the bill may be disconnected. | |
| Q - Whom do I call if my gas is cut off? | |
| A - If your gas is disconnected for any reason you should call 770-502-0226 or 877-RING-EMC select option 2 and speak to one of our customer service representatives. | |
| Q - Will your company’s rates vary or be fixed? | |
| A - The Market Rate Plan changes monthly with the current market price for natural gas. The fixed rate is a guaranteed rate for the term of the agreement. | |
| Q - Do you have a payment plan that allows me to pay the same amount from month to month? | |
| Yes we do, it is called Budget Billing. Contact one of our customer service representatives for details. | |
| Emergencies | |
| Q - Whom do I call for emergencies or if I smell gas? | |
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A - AGL will continue to maintain the pipes and will be available 24 hours a day to respond to natural gas emergencies. In metro Atlanta, call 770-994-1946. Outside metro Atlanta, call 1-800-427-5463 (1-800-GAS-LINE). If you smell gas, leave the premises and call Atlanta Gas Light Company's 24-hour Emergency Gas Leak number:
770-907-4231 (metro Atlanta) Some important things to remember when evacuating: • Don't try to locate the gas leak | |
