CONDITIONS OF SERVICE

1. The Water Heater Warranty Program is for the repair or replacement of the Consumer’s electric water heater. Replacements are only applicable for existing tanks that are leaking or the physical condition of the outer tank warrants. Any repair to the Consumer’s plumbing system other than the water heater is expressly excluded. Consumer must be enrolled in the Water Heater Warranty Program for a period of at least thirty (30) days before any repair or replacement can be made. 2. Coweta-Fayette EMC agrees to contact an approved plumbing contractor after notification by the Consumer of a valid warranty claim. The plumbing contractor will coordinate the service call with the Consumer. The plumbing contractor will submit billing to Coweta-Fayette EMC after completion of service. 3. All electric water heaters installed shall be 50 gallons in capacity, if space permits. 4. All electric water heaters installed shall have a minimum efficiency rating of 0.89. 5. The Water Heater Warranty Program enrollment period is for a minimum term of three (3) years. This agreement shall be renewed for successive two (2) year terms unless terminated by either party with at least thirty (30) days written notice prior to the termination of the prior term. 6. Coweta-Fayette EMC reserves the right to increase the monthly cost of the Water Heater Warranty Program at any time after expiration of the first three (3) year term upon thirty (30) days written notice to the Consumer. Consumer may terminate this Agreement as a result of any valid rate increase upon thirty (30) days written notice. 7. This agreement excludes the repair, replacement or addition of expansion tanks.

Since news of the COVID-19 virus hit our area, we have paid special attention to all the information coming out both on a national and local level. That includes information from our state and local government officials, as well as the information coming from the CDC and the Coronavirus Task Force.  As more information concerning the virus and its potential effects on our families and our community, comes out, we’ve made changes in how we are working to protect you and our employees. 
 
Effective Monday, March 23, Coweta Fayette EMC will further limit its daily work activities to include only essential services. This means we will continue responding to outages, maintaining our call center, and addressing various reliability issues. However, all other non-essential activities and services are being suspended until further notice. Our lobbies will remain closed but the drive-thrus at all locations are open. Members can still utilize our many online options to monitor account activity through our member portal, send service request or make payments. You can also download our free CFEMC app (available in the App Store or on Google Play).   
 
Our focus is the safety and welfare of our employees and their families, while at the same time providing you, our member, with reliable and dependable electric service. 
 
CFEMC knows this is a stressful time for everyone. Rest assured, we’ll continue to provide you with the reliable, dependable electric service you are accustomed to. We urge you to take precautions for the health and welfare of your family as well. Please continue good health habits such as washing your hands and sanitizing frequently touched areas. We also encourage you to practice social distancing. CFEMC prepares for a variety of crises. While this isn’t an outage situation caused by a major storm, our emergency plans are updated frequently, and we feel confident in our ability to keep your lights on while keeping both our employees and you safe.