Report Power Outage
When your power is off:
- First, check your fuses or breakers.
- Second, check with your neighbors.
- Third, call EMC’s 24 hour phone service or report the outage on the Customer Portal. https://billing.utility.org/onlineportal
Reporting Your Power Outage
Our members have several ways to report power outages:
Automated Services
Call EMC's 24-hour phone service (770-502-0226)
Press 1 to reach Automated Services. Once in Automated services, Press 1 again to report the power outage.
If your phone number is recognized by our system, the system will automatically record your service location and report the outage. If your phone number is not recognized, you will be directed to the next available customer service representative.
Customer Portal
Log onto our customer portal at https://billing.utility.org/oscp/. If you are a first time user, follow the directions to create an account. The portal may also be used for payments, to review usage and to manage your account.
Mobile App
An app for smart phones is available for iOS and Android devices. This app can be downloaded from the App Store or Google Play and shares all of the same features as our customer portal.
Help us keep the lights on - report damage.We inspect our lines regularly, but often you can spot trouble before we have a chance to reach it. Please tell us about anything suspicious you see, especially:
- A pole charred at the bottom or split at the top
- A wire or rope thrown over the line
- Overhanging branches and leaning trees
- Any sparking or fire, especially at the transformers
- Chipped or cracked insulators
- Persistent radio interference
Report A GA Power Outage In My Area
What To Do When Your Power Goes Off
This provider of Georgia power is committed to your safety and to your satisfaction. First and foremost, it’s most important that you and your family stay safe. If you smell smoke or gas, leave the premises immediately and call 9-1-1.
If you are safe yet find that your power is off, follow these steps to notify EMC of the outage:
1. Check your fuses or breakers. It’s possible that your power outage is localized.
2. Check with your neighbors. If your neighbors are also experiencing power outages, the problem is likely larger than just your home.
3. Report the power outage by calling EMC’s 24-hour phone service or using the Customer Portal. https://billing.utility.org/onlineportal
Reporting Your Power Outage
Our members have several ways to report power outages:
Automated Services
Call EMC's 24-hour phone service (770-502-0226)
Press 1 to reach Automated Services. Once in Automated services, Press 1 again to report the power outage.
If your phone number is recognized by our system, the system will automatically record your service location and report the outage. If your phone number is not recognized, you will be directed to the next available customer service representative.
Mobile App
An app for smart phones is available for iOS and Android devices. This app can be downloaded from the App Store or Google Play and shares all of the same features as our customer portal.
Help us keep the lights on - report damage. We inspect our lines regularly, but often you can spot trouble before we have a chance to reach it. Please tell us about anything suspicious you see, especially:
• A pole charred at the bottom or split at the top
• A wire or rope thrown over the line
• Overhanging branches and leaning trees
• Any sparking or fire, especially at the transformers
• Chipped or cracked insulators
• Persistent radio interference
Using Energy Wisely At Home