After a storm comes through, there are steps you should take to keep you and your family safe during a power outage.
- If you’re experiencing an outage, report it via our outage number (770-502-0226), text, app or the Report an Outage feature on our outage map.
- Try to only use a flashlight for emergency lighting. Due to risk of fire, avoid candles if possible.
- Turn off electrical equipment you were using when the power went out, but leave one light switched on so you know when power is restored.
- Avoid opening the refrigerator and freezer during a power outage.
- If it is hot outside, take steps to remain cool. Move to the lowest level of your home, as cool air falls. Wear lightweight, light-colored clothing. Drink plenty of water, even if you do not feel thirsty.
- If you have an electric garage door opener, find out where the manual release lever is located and learn how to operate it. Sometimes garage doors can be heavy, so get help to lift it. If you regularly use the garage as the primary means of entering your home upon return from work, be sure to keep a key to your house with you, in case the garage door will not open.
- Do not run a generator inside a home or garage.
- Listen to local radio or follow reliable sources on social media for information.
- NEVER go near a downed power line or electrical equipment. Call the local utility company and the police.
- Do not touch anything (including branches, or building material) that is touching a power line.
- If you see anyone who has come in contact with a power line, DO NOT touch the person. Any efforts to pull them away could make you the second victim. Call emergency services immediately.
- Do not drive around or “sight see” in storm damaged areas. Utility and emergency crews need to be able to come in and out. Also, the area may have downed power lines, gas leaks or other dangerous situations.