Purpose

To promote among employees and our membership a true sense of ownership in the Cooperative and promote an understanding and acceptance of the Cooperative’s viewpoint, vision, and objectives. Create engagement-centered programs, content and materials to drive member and employee satisfaction under the guidance of the Public Relations and Communication Manager.

Responsibilities:

• Create engaging text, video, photo and design content across CFEMC’s digital and print channels. Utilize mobile, budget friendly video shooting and editing apps in a fast-paced, on-the-go environment. Assist with the creation of various communication plans including but not limited to disaster response, rate changes, capital credits, and crisis management ensuring that information is updated regularly.
• Research data and industry news and works with management to develop stories for publication.
• Working with the VP of Communications and PR, the Public Relations and Communications Manager, and the Community Relations Coordinator, develop and execute a results-driven social media strategy.
• Assist in the creation, design and editing of written, video, and photo content for social media, printed pieces, newsletters, and our internal communication platform – The Grid.
• Manage promotions and schedule social ad campaigns, respond to online reviews and build the Cooperative’s reputation. Provide analytics measuring level of engagement.
• Manage day-to-day social media activities, develop relevant content to reach the company’s target audience, and interact with users in a social setting while upholding the cooperative’s image and guidelines.
• Contribute to the planning and execution of cooperative-sponsored or sanctioned events, working closely with the Public Relations and Communications Manager as well the Community Relations Coordinator.
• Provide input for the annual departmental budget and assist with developing and implementing the department work plan.
• Prepare comprehensive reports for management, showcasing the impact of communication initiatives.
• Monitor cooperative’s website and update links, stories, newsletters, and other content as directed by the Integrated Communications Team Lead.
• Perform administrative tasks for the Communications department including but not limited to preparing documents and spreadsheets; preparing presentations; and maintaining electronic files, catalog articles and ads for EMC and its subsidiaries.
• Serve on rotation for social media during crisis and storm situations. Respond to inquiries and posts from members and the general public.
• Create ads for placement and publications as directed by the VP of Communications and Public Relations and/or the Public Relations and Communications Manager.
• Collaborate with other departments to provide graphic design assistance as needed.
• Manage the Touchstone Energy Co-op Connection Card program by maintaining records, soliciting vendors and promoting to members.
• Assist with the planning and coordination of the CFEMC Annual Meeting.
• Actively participate and represent the Cooperative in community, civic, and educational programs, events and projects to promote a favorable public image of the Cooperative.
• With the Public Relations and Communications Manager, coordinate and publicize participation in the Washington Youth Tour.
• Maintain and update the Cooperative’s website.

Skills, Experience, and Education Requirements:

• Bachelors’ degree in Communications, Public Relations, Journalism, Mass Communications, or related field /li>
• Three years of experience in public relations or communications involving regular interaction with public officials, media, and advocacy groups
• Excellent communication skills
• Passion for social media and proficiency with major social media platforms and management tools
• Proficiency with video and photo editing tools, digital media formats, and HTML
• Public speaking and presentation skills
• Proficient in Adobe Creative Cloud, Canva, video editing software, WordPress, Microsoft Office, and Google Analytics
• Proficient with managing campaigns on multiple social channels such as Facebook, X and YouTube
• Proactive, well-organized planner who can work independently or in team settings
• Ability to manage multiple deadlines and work in fast-paced environment
• Team player with a can-do attitude that thrives on collaboration and contribution
• Proficient in AP Style

Working Conditions and Physical Requirements

• Light work. Involves sitting most of the time; walking, standing, and exerting up to 10 pounds of force frequently.
• Required to be available and accessible to work irregular hours during emergency situations.
• Requires travel both inside and outside the cooperative’s service territory.
• Work may require occasional weekend and/or evening work.
• Requires talking, hearing, standing for sustained periods of time, and walking.
• Required to have close visual acuity to prepare and analyze data and figures; transcribe; read and edit extensively; and view a computer terminal.
• Must be able to communicate clearly and accurately and possess good hearing.

Effectively and accurately performs the following functions:

• Under general direction, responsible for administration and day-to-day operation of organization’s network systems (e.g., LAN, WAN, and Wireless) and Cybersecurity.
• Annual network vulnerability risk assessments and remediation.
• Manage, engineer or support complex networks, including network design, site survey, installation, integration, testing and final acceptance in a wired or wireless environment, configuration and monitoring of enterprise class intrusion prevention systems, including firewalls.
• Administer users in Active Directory.
• Provide quality assurance for new applications and modification to existing applications.
• Research desktop and laptop hardware and software to ensure compatibility with existing systems and connectivity with network.
• Assist IT Techs with troubleshooting end user network configuration.
• Ensure the stability, integrity, and efficient operation of the information systems that support core organizational functions.
• Design, implement and support enterprise class storage and backup systems.
• Support, troubleshoot, and administer firewall, switches, Internet, load balancing, 802.1X, voice, and other networking technologies in a highly complex environment.
• Support and implement SSL and IPSEC VPN.
• Establish monitoring requirements for servers and applications as well as develop and deploy alerting strategies.
• Responsible for upgrading and managing all networking systems and working with various system owners to coordinate systems upgrades, system backups, firmware and all hardware refreshes.
• Develop mitigation strategies when vulnerabilities cannot be remediated, coordinate with Corporate IT security team for review and act on any directed changes.
• Troubleshoot complex network and systems performance issues, as well as enterprise system capacity planning solutions and analyze network traffic.
• Develop technical architecture documentation that details procedures for installation, maintenance, security, configuration, and disaster recovery.
• Provide backup technical support for other areas of the server infrastructure including, but not limited to Exchange, Office 365, Server OS and other security solutions.
• Coordinate with Internet Service Providers to install and configure and maintain connections.
• Manage use of SNMP network management software and other diagnostic tools to insure reliable network and systems operation.
• Provide backup to System Administrators for all systems.
• Monitor network traffic for security incidents and respond promptly to potential threats.
• Collaborate with the IT team to design and implement robust cybersecurity strategies.
• Conduct regular security assessments and vulnerability testing to identify and address risks.
• Stay updated with the latest cybersecurity threats and trends to proactively protect the network.
• Lead incident response efforts, including the identification, containment, and mitigation of security breaches.
• Document security incidents and conduct post-incident analysis to prevent future occurrences.
• Develop and maintain incident response plans and procedures.
• Implement and manage user access controls and permissions in accordance with organizational policies.
• Ensure proper authentication, authorization, and accountability measures are in place.
• Develop and conduct security awareness training programs for employees.
• Promote best practices for cybersecurity throughout the organization.
• Perform regular updates and patches to network hardware and software.
• Ensure compliance with relevant cybersecurity regulations, standards, and frameworks.
• Prepare and maintain documentation for audits and compliance reviews.
• Communicate with and promptly respond to the Security Operations Center (SOC).
• Maintain all internal logging.
• Collaborate with Engineering team to secure the operations network
• Manage VPN configurations with two-factor authentication.

 Additional Duties of Network administrator II:

• Meet budget requirements by managing procurement and monitoring expenses related to the Cooperative’s systems and assist in the annual budget process.

Qualifications and Education Requirements:

• Bachelor’s degree in computer science or related field required.
• Minimum of five years related work experience; 4 additional years of related work experience may be substituted for bachelor’s degree.
• Progression to Level II will be at management’s discretion.
• Experience with security information and event management (SIEM) tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Experience with Fortinet FortiGate Firewalls, Cisco Switches/Routers, Meraki Switches/WAP and related technologies.
• Advanced understanding of administering and maintaining Microsoft Windows Servers.
• Advanced knowledge of networking protocols including, but not limited to: IPv4, DNS, DHCP, SSH, Telnet, SSL, IPsec, BGP, and OSPF.
• Must be able to organize and prioritize work, be proactive, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
• Must possess excellent analytical, organizational, verbal and written communication skills.

Preferred Skills and Certifications

• Darktrace, Nessus Scanner, Cisco Umbrella, DUO Two Factor, Dell Servers, Cisco Phone System, HP Nimble SAN, VMware, SSL Certificates
• CCNA, Fortinet Certified, MCSE, Network+, Security+

Working Conditions and Physical Requirements

• Light work. Involves sitting most of the time.
• Able to lift 50 pounds and team lift 100+ pounds.
• Required to be available and accessible to work irregular hours during emergency situations.
• Requires travel both inside and outside the cooperative’s service territory.
• Work may require occasional weekend and/or evening work.
• Requires walking, standing, stooping, kneeling, crouching, reaching, talking, and hearing.
• Required to have close visual acuity to prepare and analyze data and figures; transcribe; read and edit extensively; and view a computer terminal.