Steps to Restoring Power

Power Restoration Graphical Version (PDF)

Fallen trees and broken limbs are the largest cause of power outages. Heavy wet snow, ice or high winds can push the trees into the electric lines. Downed lines and broken power poles take time to repair. We ask for your patience under such adverse circumstances as our crews must stay safe when conditions are at their worst. Be assured we know how critical electricity is to our members and we will work as quickly and safely as possible to restore service.

When entire towns or areas are without power, Coweta-Fayette EMC’s Emergency Service Restoration Plan dictates the order and priority of power restoration. The first priority is to restore power to emergency and public service facilities, and to respond to any unsafe situations. The second priority is to restore the largest number of customers in the shortest period of time.

Coweta-Fayette EMC has 25 local distribution substations in its 860 square mile service area. When a major outage occurs, these are checked first to be sure the transmission system supplying power is not the problem. If the problem is a substation, work begins there because repair there may restore power to the largest number of people.

Main distribution lines (we have over 5000 miles of them) carry electricity away from the substations. These lines are checked after the substations. When problems are fixed at this level, all members served by this distribution line could see the lights come on, as long as there is not another problem farther down the line.

The final supply line to a member’s home or business is called a tap line. This carries power to the utility poles or underground transformers outside houses or other buildings. Line crews fix the remaining outages based on restoring power to the greatest number of members.

Sometimes, when your neighbors have power and you don’t, the problem is between your home or business and the service line from the transformer on the nearby utility pole. Coweta-Fayette EMC needs to know you have an outage here so a service crew can be dispatched.

Since news of the COVID-19 virus hit our area, we have paid special attention to all the information coming out both on a national and local level. That includes information from our state and local government officials, as well as the information coming from the CDC and the Coronavirus Task Force.  As more information concerning the virus and its potential effects on our families and our community, comes out, we’ve made changes in how we are working to protect you and our employees. 
Effective Monday, March 23, Coweta Fayette EMC will further limit its daily work activities to include only essential services. This means we will continue responding to outages, maintaining our call center, and addressing various reliability issues. However, all other non-essential activities and services are being suspended until further notice. Our lobbies will remain closed but the drive-thrus at all locations are open. Members can still utilize our many online options to monitor account activity through our member portal, send service request or make payments. You can also download our free CFEMC app (available in the App Store or on Google Play).   
Our focus is the safety and welfare of our employees and their families, while at the same time providing you, our member, with reliable and dependable electric service. 
CFEMC knows this is a stressful time for everyone. Rest assured, we’ll continue to provide you with the reliable, dependable electric service you are accustomed to. We urge you to take precautions for the health and welfare of your family as well. Please continue good health habits such as washing your hands and sanitizing frequently touched areas. We also encourage you to practice social distancing. CFEMC prepares for a variety of crises. While this isn’t an outage situation caused by a major storm, our emergency plans are updated frequently, and we feel confident in our ability to keep your lights on while keeping both our employees and you safe.